You always have 28 days to cancel your purchase. You must notify us of your wish to cancel your order before the expiration of this 4 weeks period by e-mail to firstname.lastname@example.org. The right runs from the day you receive your product, or from the day you receive the final product, in the case of multiple goods are ordered in one order, but with different delivery times.
You are not allowed to try out and use items prior to returning. The product must be unpacked in order to get it returned, in its original packaging, with the original labels, stickers and other accessories. In case these conditions are not met, we may not accept the return of the product.
In the event that the sales value of the item has been reduced – either as a result of damage or lack of the original packaging – you will only receive a refund corresponding to the reduced sales value.
When you return the product, it must be securely packed in its original packaging. It is your responsibility that the product is returned to us in undamaged condition. You are responsible for any transportation costs in connection with item returns.
Once your goods are back at our warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as wire transfer, we will require your bank details to proceed with the refund to your account.
In case of a defective product, you have the right to demand a repair, a replacement of the product free of charge or the money back. Please enclose a picture of the defective product when you contact us so we can evaluate and take the best decision between the three different options if there is a real manufacturing defect. We will contact you back with the solution as soon as possible.
Before contacting us please consider that every single pair of Boksers we are selling is hand-made. Therefore they are not all perfect . Please allow some small imperfections in the seams or waistband. We are doing our best to make them all look perfect for you :)
An order can be cancelled at any point prior to processing and the shipment of the order. If you wish to cancel it, please contact us at email@example.com to confirm the cancellation. When cancelling, make sure to include full name, order number, and a clear declaration you wish to cancel the order.
Contact our customer service as soon as possible in order to get your order cancelled.
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